Terms of service

SHAPEEA TERMS OF SERVICE

Last Updated: September 2026

Welcome to Shapeea. By accessing our website or purchasing products from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. ABOUT SHAPEEA

Shapeea is an online store offering bodyshapers, compression garments, and related products.

By using our website, you agree to follow these terms and any applicable laws and regulations.

2. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However:

Product colors may vary slightly depending on your device or screen settings.
Product measurements may have minor variations.
Product availability may change without prior notice.
We reserve the right to correct any pricing, description, or product information errors.

Product images are provided for reference and may not always represent the exact appearance of the product due to photography, lighting, or screen differences.

3. PRODUCT SIZING

Customers are responsible for selecting the appropriate size when placing an order.

We provide sizing information to help customers choose the correct size. If you are unsure about your size, please contact our customer support before placing your order.

Our Exchange & Return/Refund Policy applies to size-related exchanges.

4. ORDERS

When you place an order through our website, you agree to provide accurate and complete information, including:

Full name
Phone number
Delivery address
Product and size selection

We reserve the right to cancel or decline an order in situations including, but not limited to:

Incorrect or incomplete customer information
Product being unavailable
Pricing or listing errors
Suspicious or fraudulent orders
Repeated failed deliveries
Other circumstances that may prevent us from fulfilling the order

For Cash on Delivery orders, the customer agrees to accept and pay for the order upon delivery.

5. PRICING & OFFERS

All prices displayed on our website are subject to change without prior notice.

Promotional offers, discounts, bundle deals, and free-delivery offers may have specific conditions and validity periods.

Shapeea reserves the right to modify, extend, or end promotional offers at any time.

6. DELIVERY

Orders are delivered through our courier partner, Nepal Can Move (NCM).

Estimated delivery times are:

Major Cities: 1–3 working days

Other Areas: 2–4 working days

Delivery times may vary due to weather, road conditions, holidays, courier operations, high order volumes, or other circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

7. EXCHANGE, RETURN & REFUND

Our Exchange & Return/Refund Policy applies to all eligible orders.

Customers should carefully review the policy before placing an order, including the applicable deadlines, exchange conditions, fees, and product requirements.

No change-of-mind exchanges or returns are accepted.

For complete details, please refer to our Shapeea Exchange & Return/Refund Policy.

8. TRYING THE PRODUCT

Customers may carefully try on a product to determine whether the size and fit are suitable.

Products being considered for exchange or return must remain in resalable condition, with the original packaging, labels, and tags intact.

Products showing noticeable body odor, perfume/deodorant smell, stains, washing marks, or signs of extended use may not be eligible for exchange or return.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate delivery information.
Selecting the correct product and size.
Being available to receive the order.
Inspecting the product when appropriate.
Following the care and usage instructions provided with the product.
Following Shapeea's exchange and return requirements.

10. WEBSITE USE

You agree not to misuse our website or attempt to:

Gain unauthorized access to our website or systems.
Interfere with website functionality.
Submit fraudulent orders.
Use our website for unlawful activities.
Copy, reproduce, or misuse our website content without permission.

We reserve the right to restrict or terminate access to users who violate these terms.

11. INTELLECTUAL PROPERTY

All content on the Shapeea website, including but not limited to:

Brand name and logo
Product images
Graphics
Videos
Text and descriptions
Website design
Marketing materials

is owned by or used by Shapeea with appropriate rights and may not be copied, reproduced, modified, or distributed without our permission.

12. LIMITATION OF LIABILITY

Shapeea makes reasonable efforts to provide accurate product and website information. However, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, road conditions, technical problems, or other unforeseen circumstances.

Shapeea is also not responsible for issues resulting from incorrect information provided by the customer.