SHAPEEA SHIPPING POLICY

1. ORDER PROCESSING

Once your order is successfully placed and confirmed, we prepare it for delivery through our courier partner, Nepal Can Move (NCM).

We do not provide separate dispatch notifications or item-dispatched information. Your order will be processed and sent for delivery according to our regular delivery process.

---

2. DELIVERY TIME

Delivery times may vary depending on your location and courier conditions.

MAJOR CITIES

1–3 working days

OTHER AREAS

2–4 working days

Delivery may occasionally take longer due to weather, road conditions, public holidays, courier delays, high order volumes, or other unforeseen circumstances.

---

3. DELIVERY ADDRESS & PHONE NUMBER

Please provide your correct name, phone number, and complete delivery address when placing your order.

An incorrect or incomplete address or phone number may cause delivery delays or failure.

Our courier partner may contact you by phone when attempting to deliver your order.

---

4. FAILED DELIVERY

If an order cannot be delivered because of:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Customer not responding to the courier

• Refusal to receive the order

• Repeated unsuccessful delivery attempts

Additional delivery or reshipping charges may apply if the order needs to be sent again.

---

5. SHIPPING CHARGES

Applicable delivery charges will be shown or communicated when placing your order.

Free delivery may be available on selected products, offers, or promotions.

---

6. COURIER PARTNER — NEPAL CAN MOVE

We deliver orders through Nepal Can Move (NCM).

NCM Contact Information

Address:
Nepal Can Group Tower, Shree Kanti Marg,
Basundhara, Kathmandu

Email:
sales@nepalcanmove.com
support@nepalcanmove.com

Phone:
+977 01-5970736

Toll Free:
1810-2733556

For courier-related assistance, you may contact NCM directly using the information above.

---

7. ORDER CANCELLATION

If you need to cancel an order, please contact Shapeea as soon as possible.

Once an order has entered the delivery process, cancellation may no longer be possible.

---

8. EXCHANGE & RETURN DELIVERY

For information regarding exchanges, returns, and refunds, please refer to our Shapeea Exchange & Return/Refund Policy.

SHAPEEA — Shape with confidence.