Refund policy

SHAPEEA EXCHANGE & RETURN/REFUND POLICY

At Shapeea, we want you to feel confident about your purchase. If there is an issue with your order, we're here to help.

1. EXCHANGE POLICY

You may request an exchange WITHIN 3 DAYS OF RECEIVING YOUR ORDER for:

Wrong Size
Wrong Color
Defective or Damaged Product

FREE FIRST EXCHANGE

Your FIRST ELIGIBLE EXCHANGE IS COMPLETELY FREE.

To qualify, the product must:

Be in good and resalable condition
Be returned in its original packaging
Have all original labels and tags intact
Not have been washed, altered, damaged, or excessively worn

YOU CAN TRY THE PRODUCT

We understand that you need to try the product to check the fit and comfort before deciding whether it is the right size.

You may carefully try the product on before requesting an exchange or return.

To keep the product eligible, please try it:

In a cool and clean environment
When you are not sweaty
With clean, dry skin
Without applying perfume, deodorant, lotion, or other products that may leave an odor or stain

The product must remain ODOR-FREE and in a condition suitable for resale.

If the product has a noticeable body odor, perfume/deodorant smell, stains, washing marks, or signs of extended use, Shapeea may not be able to accept the exchange or return.

ADDITIONAL EXCHANGES

Each item is eligible for ONE FREE EXCHANGE ONLY.

Any additional exchange for the same item will be subject to a FLAT RS. 150 EXCHANGE FEE.

CUSTOMER-SELECTED WRONG SIZE

If the wrong size was selected by the customer, a RS. 100 EXCHANGE FEE will apply.

The same Rs. 100 fee applies if Shapeea recommends a particular size based on the information provided by the customer, but the customer chooses a different size against our recommendation.

2. RETURN & REFUND POLICY

If you would like to RETURN the product instead of exchanging it, RS. 200 WILL BE DEDUCTED FROM YOUR REFUND to cover delivery and return transportation costs.

A refund is also available when you have a genuine issue with your order and Shapeea is unable to resolve the issue through an exchange or another suitable solution.

If you simply prefer a refund and do not wish to exchange the product, you may request a return and refund, subject to the Rs. 200 delivery and return charge.

The product must meet all applicable return conditions described in this policy.

3. IMPORTANT CONDITIONS

⏰ 3-DAY DEADLINE

ALL EXCHANGE AND RETURN REQUESTS MUST BE MADE WITHIN 3 DAYS OF RECEIVING YOUR ORDER.

Requests made after 3 days may not be accepted.

PRODUCT CONDITION

Products that have been washed, altered, damaged, excessively worn, stained, or returned with noticeable odors may not be eligible for exchange or refund.

The product must be returned with its ORIGINAL PACKAGING, LABELS, AND TAGS INTACT.